Terms and Conditions
Thank you for considering booking a consultation with me. I look forward to speaking with you.
Here are a few things that will be useful to you in relation to working together.
Terms and Conditions of Working Together:
By booking a consultation with Violeta Ivanova you agree to the terms listed below.
When booking your consultation please check you have chosen the right time zone. I am in the UK so I may be working at different times than you expect.
Please give 24 hours notice of cancellation of your consultation. I often have a waiting list for last-minute consults so please give me as much notice as possible so I can rebook the slot. Cancellations with less than 24 hours notice will be charged at full price.
The Consultation will take place at the time indicated. If you arrive late at the meeting, we will still have to finish at the correct time so that I am ready for my next client. You are charged the full consultation rate.
For video consultations, I will send you a link to join the video meeting. If for any reason, it does not work, we will find another way to communicate. Please check your emails before your consultation is about to begin.
I might ask you for more information or photographs. We can discuss this as required during your consultation. This may be needed to help determine the correct remedy.
I will send you a prescription for your remedies after our consultation. I will also send you an email about where to purchase them. You can purchase the remedies from other sources if you have them.
First Aid Prescribing:
We will discuss taking other remedies during your treatment. First aid consultations can also be booked in between consultations if you have an acute symptom you need help with.
Homeopathy alongside mainstream Healthcare:
Homeopathy works well alongside mainstream healthcare programs and medications. You will not be asked to come off medications during your treatment. You may be asked to go for additional health checks to see if your medications are still required.
Homeopathy is not instead of Accident and Emergency Care:
If you need emergency health care please contact your Doctor or Emergency Services.
I cannot provide an emergency service. If you need emergency care please contact the emergency services.
I will not share your details with anyone. I am registered and abide by data-protection laws in the UK. Please click through to my Terms of Trading for further information
When you book a consultation with me, I will add your email address to my own client list so that I can contact you about your consultations, news and courses, and about learning more about homeopathy. You can unsubscribe from this list at any time.
I am required by law to keep your consultation notes for 7 years. These will not be shared with anyone unless the law requires me to submit information for the protection of life.
“The highest ideal of cure is rapid, gentle and permanent restoration of health”
Everything discussed at each consultation is confidential and will not be discussed with anyone else unless I have your specific instruction to discuss your information with other health professionals.
Code of Conduct:
I abide by the homeopathic Code of Ethics
The use of Internet, video calls, messenger, emails or telephone calls: I will take every precaution reasonable possible to ensure the privacy of your information but it cannot be guaranteed across these technologies. I use Zoom, Whereby, WhatsApp, Skype or Messenger for Video calls. I use email for updates between the consultations
You can pay when you book your appointment.
I will send an invoice to you after the consultation if you haven’t paid when booking. You can choose whether to pay by card or by Bank Transfer. Please settle your invoice within 24 hours of your consultation.
I offer a series of discounts for prepaid packages.
Homeopathy works by restoring health and balance to the patient using individualised natural remedies to treat the whole person, not the disease.
Homeopathic consultations are by video call wherever you are in the world. Choose a time that suits you and book straight into my diary. Book a 15-minute introduction call and talk with Violeta about how homeopathy can help you.