Privacy Policy and Consent 

By booking a consultation with Violeta Ivanova you agree to my Terms and Conditions

What personal information do I collect? In order to treat you, I will ask you to provide certain information. This includes:

  • Name
  • Gender
  • Date of Birth
  • Home address
  • Email address
  • Telephone number
  •  Medical history

To this, over time, I will add details of the conditions for which you have consulted me and the remedies and other therapies that I have prescribed or recommended.

How do I collect this personal information?
All the information collected is obtained directly from you. This is usually at the point of your initial consultation and via your use of my Acuity online booking calendar. The information may be collected via a ‘patient’s timeline’, which I ask you to complete before our first appointment. At the point at which you provide your personal information, I will also request that you consent me to store and use your data. Your consent is required in order to ensure my compliance with data protection legislation. Subsequently, I will add to this initial information with details of the consultations you hold with me.

How do I use this personal information?
I use your personal information to analyse the conditions for which you have consulted me and to prescribe remedies and other therapies. I will communicate with you by email, other digital methods, by telephone and by post.

To whom do I share your personal information?
I do not share your personal information.

How long do I keep your personal information?
I need to keep your information for as long as you continue to consult me. Since patients often return for more consultations after a period of absence, I will keep your data for seven years after your last consultation, in the case of children, seven years after their 18th Birthday. At that point, your file will be securely destroyed, and any digital information will be erased from my computer systems.

How your information can be updated or corrected?
To ensure that I have accurate and up-to-date information, you need to inform me of any changes you believe I should make to the personal information I hold. You can do this by contacting me by any of the methods previously described.

Under data protection legislation, you have the right to inspect the personal information I hold about you. You can request to do so by contacting me, and I will endeavour to respond within 14 working days.

Changes to this policy
This policy may change from time to time. If I make any material changes, I will make you aware of them.

Homeopathy works by restoring health and balance to the patient using individualised natural remedies to treat the whole person, not the disease.

Homeopathic consultations are by video call wherever you are in the world. Choose a time that suits you and book straight into my diary. Book a 15-minute introduction call and talk with Violeta about how homeopathy can help you.